SHOPPING INFORMATION
A: For orders within Mainland China, we offer free delivery. For international orders, shipping fees vary by country and will be calculated at checkout.
A: Delivery times depend on your location. Within Mainland China, most orders are delivered within 3 to 5 business days. International deliveries may take longer, typically between 7 to 14 business days.
A: After placing an order, you will receive a confirmation email. Your order will then be processed, packed, and shipped. You can track your package through the tracking number provided in the shipping confirmation email.
A: Yes, you will receive an electronic invoice via email once your payment has been confirmed. If you need a paper invoice, please contact our customer service team.
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PAYMENT INFORMATION
A: The payment for your order will be charged to your bank account immediately upon confirmation of the order. Please ensure that sufficient funds are available to avoid any delays.
A: A Wishlist allows you to save items you're interested in for future purchase. You can add products to your wishlist while browsing our store. When you're ready to buy, simply visit your wishlist and proceed to checkout.
A: If you receive a damaged or incorrect item, please contact our customer service team as soon as possible. We will assist you with the return process and arrange for a replacement or refund.
A: Orders can be changed or canceled before they are shipped. Once an order has been dispatched, it cannot be altered. Please contact our customer service team immediately if you need to make changes.
A: Package tracking allows you to monitor the status of your shipment from the moment it leaves our warehouse until it reaches your doorstep. You can track your package using the tracking number provided in your shipping confirmation email.